Q: The Child Support Agency has me all confused. I would like to be able to learn more about the processes that I can use to make sure they assess my children’s level of support properly according to my own situation?
A: There is a lot to be learned from the Child Support Agency website. There are downloadable forms to use if you need to. You can always telephone the child Support agency on the numbers on your Letters from them. and also on the web page. Don’t forget to always quote your case number when you call or write to them.
Q: How do I change a child support assessment that I don’t agree with?
A: You need to contact child support and complete a form that asks them to consider changing the assessment. There are 9 grounds on which you can rely. Send the form to CSA and they will send it to your partner for response. The case officer will then arrange an appointment to see you both or talk to you on the phone and will make a decision. IF you are not happy with the decision, you may appeal to the Child Support agency. If you are still not happy, then and only then can you take the matter further. Check the form HERE on the CSA website.