Privacy Policy

Journey Lawyers Pty Ltd ABN 60125790605

This Privacy Policy sets out how and why Journey Lawyers Pty Ltd ‘we’ or ‘us’) collect, store, use and disclose your personal information.

You may be able to deal with us without identifying yourself (ie anonymously or by using a pseudonym) in certain circumstances, such as when you use our website.

You do not have to provide us with your personal information but if you do not provide us with the personal information that we need, we may not be able to provide our services or assistance to you or our clients on your behalf.

By visiting our website, using any of our services or otherwise providing us with your personal information (or authorising it to be provided to us by someone else), you agree to your personal information being handled as set out in this Privacy Policy and Cookie Policy, and, where appropriate, as set out in our client agreement with you.

Why does Journey Lawyers collect and use personal information?

Journey Lawyers only collects, holds and uses personal information for the purposes for which it was provided to us, related purposes or as permitted or required by law. Such purposes may include:
providing you and/or our client with the services requested legal services , and communicating about the same including in relation to billing
responding to your enquiries or providing you with assistance you have requested
processing application forms you have completed on various sections of our website
providing you with publications and event invitations based on the areas of interest and mailing lists that you subscribe to
quality assurance, IT security and operations, and training purposes
managing relationships with vendors/contractors/third parties
personnel management including recruitment of personnel, and/or
complying with our legal and professional obligations including checking for conflicts of interest, undertaking anti-money laundering checks and other client take on procedures.

In some situations we may be required or permitted by law name, residential address, date of birth, business name (if any), directorship appointments (if any) and to comply with Anti-Money Laundering and Counter Terrorism and Anti-Bribery and Corruption legislation (eg in Australia the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth)) and possibly identify you through sighting your Driver’s Licence or other identification.
What personal information does Journey Lawyers collect?

What personal information does Journey Lawyers collect?

We generally collect personal information such as:

your name
your contact details (eg address, email address, phone number)
details about your occupation
information relevant to our work for you

How does Journey Lawyers collect personal information?

Journey Lawyers may collect your personal information via telephone, our website, email or hardcopy .
However, we may also collect information from third parties, such as:

However, we may also collect information from third parties, such as:

a company in which you are a shareholder or officeholder
Your Superannuation Fund
your witnesses family members, legal guardian and/or anyone you have authorised to deal with us on your behalf, and/or
personal information is collected, held, used and disclosed by us in accordance with this Privacy Policy.

Your personal information may be confidentially disclosed to other entities. Such entities generally include:

our third party service providers for the purpose of enabling them to provide, manage or administer a service, organisations providing File destruction services, and insurers)
your representatives (including your financial advisors) if you have provided consent for such disclosure
government bodies, regulators, law enforcement agencies and any other parties where authorised or required by law
any other entities identified at the time of collecting your personal information or to which we are legally required to disclose your personal information.

How does Journey Lawyers Pty Ltd protect personal information?

We take reasonable steps to protect any personal information that we hold from misuse, interference and loss and from unauthorised access, alteration and disclosure. For example, we implement the following security measures:

security procedures for access to our business premises
security procedures within our offices
IT security procedures including password protection, firewalls, intrusion detection and site monitoring; and
mandatory confidentiality guidelines for all staff within the business.

However, data protection measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your personal information. You must take care to protect your personal information (for example, by protecting any usernames and passwords). You should notify us as soon as possible if you become aware of any security breaches.

Accessing your personal information held by Journey Lawyers

You may access personal information we hold about you, subject to a small number of legal restrictions or exemptions. Where such restrictions or exemptions exist we will advise you of those reasons at the time of your request.

If you wish to access the personal information we hold about you or request correction of it, you should contact the member of our staff responsible for your file or our General Counsel (using the contact details below).

How can you correct and update your information?

We take reasonable steps to ensure that the personal information we hold about you is accurate, complete and up-to-date. However, we also rely on you to advise us of any changes to your personal information.

Please contact us using the contact details below as soon as possible if there are any changes to your personal information or if you believe the personal information we hold about you is not accurate, complete or up-to-date so that we can update our records accordingly.

What do you need to do if you have a complaint?

If you wish to make a complaint about a breach of this Privacy Policy or the privacy laws of your local jurisdiction you can contact us using the details below. You will need to provide us with sufficient details regarding your complaint together with any supporting evidence.

Our Senior associate will investigate the issue and determine the steps (if any) that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation.

If you are not satisfied with our determination, you can contact us to discuss your concerns.

If your complaint relates to Journey Lawyers Pty Ltd, you can complain to the Australian Privacy Commissioner via www.oaic.gov.au.

Revisions to this Privacy Policy

Journey Lawyers may update this Privacy Policy from time to time.

Your continued use of our website or services, requesting our assistance or the provision of further personal information to us (directly or via an authorised person) after this Privacy Policy has been revised, constitutes your acceptance of the revised Privacy Policy.

Contact us

If you have a query relating to this Privacy Policy or wish to make a complaint, please contact us using the following contact details:

Bryan Galvin
Principal Journey Lawyers Pty Ltd
Bryan@journeyfamilylawyers.com.au